Return & Refunds

Refund & Return Policy

Orders are eligible for return or exchange only under the following conditions:

Genuine Quality Issues: If you receive a product with genuine quality problems, please contact our support team within 7 days of delivery. Photos or additional verification may be requested. Once the item is returned and verified, we will initiate an exchange or refund.
Damaged, Wrong, or Missing Items: If your order arrives damaged or incorrect, contact us within 7 days of receipt. We will process a full refund or dispatch the correct item at no extra shipping cost across Dubai and all Emirates.

Orders are NOT eligible for return or exchange under the following conditions:

Failed Delivery / Return to Origin (RTO): Customers must provide a complete shipping address with an active mobile number. Following failed delivery attempts by our courier, the package will return to our warehouse. Re-shipping requests will incur actual delivery charges.
Color Variation: We capture images to reflect true product colors. However, slight shade variations may occur due to display screens and lighting. Color mismatch will not be considered a valid reason for return or refund.

Time Limit: All requests must be raised within 7 days of receiving your package.
Mandatory Unboxing Video: A complete, unedited parcel unboxing video clearly showing the shipping label and the issue is mandatory for claiming refunds or replacements.
Product Condition: Items must be unused, unworn, unwashed, and returned with original tags intact.
Original Packaging: Products must be packed securely in their original packaging to prevent damage during transit.
Non-Returnable Items: Customized or altered products, cut dress materials/fabrics, and gift vouchers are non-refundable and non-exchangeable.
International Orders: For orders shipped outside the UAE, customers are responsible for return shipping costs and applicable customs duties.

Initiate Request: Email us within 7 days of delivery at sangamamgeneraltrading@gmail.com with your order number, description of the issue, clear photos, and the unboxing video.
Case Assessment: Our team will review your claim and guide you through the next steps.
Reverse Pick-up: We will organize a reverse pick-up service where applicable. Returned items undergo a thorough quality check at our warehouse.
Approval & Resolution:
- Exchanges: You may exchange for the same item or select an alternative product of equal value. If choosing a higher-priced item, the balance must be paid prior to dispatch.
- Refunds: Approved refunds are processed promptly to your original payment method.
Rejected Claims: If a returned item fails our quality check (e.g., used or damaged by the customer), it will be re-shipped to you at no additional cost without a refund or exchange option.

Processing Time: Refunds are initiated within 2 business days after the returned product passes quality inspection at our warehouse.
Bank Credit Window: The refunded amount typically takes 7 to 10 business days to reflect in your original bank account, credit card, or digital wallet.
Support: If your refund does not reflect within 15 days, please reach out to our team at sangamamgeneraltrading@gmail.com for immediate assistance and resolution.