Privacy Policy
Collection of Personal Information
We collect personally identifiable information to process your orders, enhance your browsing experience, and keep you updated on our latest ethnic collections and promotions. This information may include:
Full Name
Billing & Shipping Address (Dubai and other Emirates)
Email Address
Contact / WhatsApp Mobile Number
Payment & Financial Information
Note: For your safety, we do not store full credit/debit card details on our servers. Transactions are handled securely through authorized payment gateway partners.
Use of Personal Information
Your personal information is used to:
Fulfill and deliver your orders accurately.
Send order status updates and tracking details.
Provide responsive customer support.
Improve website functionality, product offerings, and overall shopping experience.
Prevent fraudulent transactions and ensure account security.
Information Sharing and Disclosure
We respect your privacy and do not sell, rent, or trade your personal information to third parties. We may disclose personal information only:
To trusted operational partners (such as logistics courier services and secure payment gateways) necessary to complete your order.
When required by applicable law, regulation, or legal process in the United Arab Emirates.
To protect the rights, property, and safety of Sangamam, our users, or the public.
Email & Marketing Communication
We may send periodic emails regarding new stock arrivals, seasonal sales, or special festival collections.
Frequency: Promotional updates are sent occasionally (up to twice a week).
Opt-Out: You will only receive promotional emails if you opt-in. You can opt-out at any time by clicking the unsubscribe link or emailing us at sangamamgeneraltrading@gmail.com.
Transactional Emails: Essential emails regarding order confirmations, invoices, and shipping tracking will always be sent regardless of marketing preferences.
SMS & WhatsApp Communication
To keep you informed about your delivery status, we may send SMS or WhatsApp notifications to confirm orders, provide courier tracking links, or respond to customer service queries.
Social Media Engagement
We actively connect with our community across social media platforms. Please note that any public posts, comments, or messages you share on public social media pages may be visible to others.
Use of Cookies
Our website uses cookies to distinguish you from other users, personalize your browsing experience, and remember items in your shopping cart. Cookies help us analyze web traffic and visitor preferences so we can continuously optimize our store. You can manage or disable cookies through your browser settings if preferred.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:
Phone / WhatsApp: +971 52 906 2135